Support

Open Profile → Subscription → Manage subscription in EatSleep. You can also use your iPhone's Settings → your name → Subscriptions and select EatSleep.

Deleting EatSleep or erasing your account does not cancel an App Store subscription. Apple's cancellation instructions explain the available controls.

Check that your iPhone uses the Apple Account that made the purchase. Connect to the internet, then open Profile → Subscription → Restore Purchases in EatSleep. If access still doesn't appear, email us with the message shown in the app.

Apple handles refund requests for App Store purchases. Follow Apple's refund instructions to submit a request. Apple determines eligibility.

On iPhone and iPad, both EatSleep Premium plans start with a 14-day free trial for new subscribers. Choose a plan in Profile → Subscription and confirm with Apple. You won't be charged during the trial. Unless you cancel at least 24 hours before it ends, the subscription starts at the price shown and renews automatically. Cancel any time in Settings → your name → Subscriptions. Apple decides trial eligibility, one per Apple Account.

On Android, open Profile → Subscription to claim 14 days of free AI access. It requires no payment information or plan selection, and does not automatically charge you or start a paid subscription. It is limited to one claim per physical device.

Food search, manual recipes, and weight, sleep and exercise logging stay free. AI features have daily usage limits during both the trial and a paid subscription.

Your diary and photos are stored on your phone. Restore Purchases restores paid access; it does not restore or sync your diary. EatSleep does not keep a server copy of your diary and currently has no in-app diary export or backup restore.

Deleting the app, erasing its data, or moving to another phone can leave you without your records. Your device's backup or transfer service may include app data, depending on its settings, but EatSleep cannot guarantee recovery. Contact support before reinstalling to troubleshoot a problem.

Open Profile → Data & privacy → Erase all data. This removes local records and photos and requests deletion of your server account. Erasure cannot be undone. If server deletion fails, the app offers a retry.

Records already written to Apple Health or Health Connect remain there. Erasing data does not cancel your subscription. For help with a deletion request, or to delete an account without the app installed, see Delete your account and data or email support@eatsleep.app.

Photo estimates are automatically added to your diary when analysis finishes. On Today, select the date you logged the meal and tap the meal to review its foods, portions and nutrition.

Use Fix to describe what is wrong, then tap Re-estimate. Review the proposed changes and choose Apply correction to save them. This uses AI access. You can also tap an individual food in the meal to edit its portion or nutrition manually.

If photo analysis fails, use the retry control shown in your diary. If it still fails, include the error message when contacting support.

Check your internet connection and the message shown in the app. If it says a subscription is needed, open Profile → Subscription to check your access. If you already paid, follow the Restore Purchases instructions.

If you have reached today's AI allowance, wait for the daily reset. A paid subscription also has usage limits. If the message asks you to wait or says the service is unavailable, try again later. You can continue using food search and manual logging.

If the problem continues, email support with the exact message. Reinstalling or erasing your data is not a way to reset access or usage limits.

First check that the missing data appears in Apple Health, or Health Connect on Android. Your watch or other app must write it there before EatSleep can read it.

In EatSleep, open Profile → Apple Health (or Health Connect). Connect if needed, then enable the relevant option, such as Import sleep or Import workouts. Choose Sync now and check the status below it.

Use Open the Health app or Open Health Connect to review EatSleep's permissions for the missing data type. If syncing still fails, tell support which data is missing, its date, and any sync error shown.

Open Profile → Medication. Check that your recorded schedule is correct, Remind me on dose day is enabled, and the reminder time is what you expect. Reminders are paused when the medication is marked On a break. Keep this record consistent with your prescribed schedule.

Check that your device allows notifications for EatSleep. If the app shows a permission warning, use its settings link to review that permission. Also check whether your device's Focus or Do Not Disturb settings are silencing notifications.

These reminders ask you to record a dose; they do not tell you whether to take it. If a reminder is still missing, tell support the expected date and time and your device's time zone.

Check your connection and that the link opens the recipe you intended. Some pages or videos do not provide enough readable ingredients and instructions for an import.

If you have the recipe text, start a new recipe and choose Paste the text, including both ingredients and method. Review servings, quantities and estimated nutrition before saving. Pasting text for analysis also uses AI access; use Type it in to enter a recipe manually.

For an access or allowance message, see AI access and usage limits. If the import still fails, send support the error message and, if you're comfortable sharing it, the recipe link.