EatSleep support
A little help.
Back to your day.
A question, a hiccup, an idea. You’re in the right place.
Find an answer below, or drop us a line.
Common questions
A few things worth knowing about your plan, your data, and your daily diary.
Subscriptions How do I manage or cancel my subscription?
Open Profile → Subscription → Manage subscription in EatSleep. You can also use your iPhone's Settings → your name → Subscriptions and select EatSleep.
Deleting EatSleep or erasing your account does not cancel an App Store subscription. Apple's cancellation instructions explain the available controls.
Subscriptions I paid, but my subscription isn't showing.
Check that your iPhone uses the Apple Account that made the purchase. Connect to the internet, then open Profile → Subscription → Restore Purchases in EatSleep. If access still doesn't appear, email us with the message shown in the app.
Subscriptions How do I request a refund?
Apple handles refund requests for App Store purchases. Follow Apple's refund instructions to submit a request. Apple determines eligibility.
Your diary Will signing in or restoring purchases bring back my diary?
Your diary is stored on your phone. Email sign-in and Restore Purchases do not restore or sync your diary. For a copy of your food and sleep logs, open Profile → Data & privacy and use the export options. These CSV exports do not include photos.
Data & privacy How do I erase my data or request account deletion?
Open Profile → Data & privacy → Erase all data. This removes local records and photos and requests deletion of your server account. Erasure cannot be undone. If server deletion fails, the app offers a retry.
Records already written to Apple Health or Health Connect remain there. Erasing data does not cancel your subscription. For help with a deletion request, email support@eatsleep.app.
Food estimates An AI food estimate looks wrong. What should I do?
AI estimates can be wrong. Review the identified foods, portions and nutrition before saving, and use the app's correction or editing controls to adjust them. If an analysis fails, include the error message when contacting support.
Something not working?
Help us connect the dots.
Open Profile → Help & feedback in EatSleep. Choose Bug report to include app and device details.
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01
What were you trying to do?
A sentence or two is plenty.
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02
What happened instead?
Include the error message, if there is one.
Your privacy comes first. Only share screenshots if you’re comfortable with what’s in them.