Delete your account and data
EatSleep by Pinotech LLC keeps your diary on your phone and an anonymous account on our server. You can delete both yourself, from the app, without contacting us.
In the app
- Open the Profile tab.
- Open Data & privacy.
- Choose Erase all data and confirm.
This removes every record and photo stored on the device and deletes the anonymous account on our server, including its account-linked usage events, import diagnostics, content reports and their text, free-period record and subscription status mirror.
Subscription-linked usage-limit counters, and for up to about two weeks an erasure record, may remain as described below. Erasure cannot be undone. If the server deletion fails, for example without a connection, the app keeps offering a retry until it succeeds.
By email
If you no longer have the app installed, email support@eatsleep.app with the subject Account deletion request.
Include the Support ID shown in Profile if you still have it; without it we cannot match a request to an anonymous account, because we hold no name, email address or other identifier for it.
Uninstalling the app on its own removes the local diary but leaves the anonymous account in place. We answer deletion requests within 30 days.
What deletion does not cover
- Records EatSleep has already written to Apple Health or Health Connect stay there. Manage them in that app.
- Purchase records kept by Apple, Google Play and RevenueCat under their own policies. Deleting data does not cancel a subscription; cancel it in your App Store or Google Play account settings.
- Support email you have sent us, kept as needed to answer and document the request.
- Usage-limit counters associated with a subscription identifier may remain to prevent erasing and restoring an account from resetting its allowance. They contain counts and time periods, not photos, prompts, or diary entries. Weekly cleanup removes short-term counters older than one day and daily request, token, and video-request counters older than 90 days; deletion happens when that cleanup runs.
- An erasure record: the deleted account's identifier, the subscription identifier its limits were counted under, the identifier of the device group sharing its subscription, when it was erased and, if it had one, the subscription's product and expiry date. It lets a subscription restored on a new install carry on with the same day's allowance instead of a fresh one. A subscription moved between devices leaves a record of the move for the same reason: the account identifiers, product, expiry date and when the move was recorded. Both are deleted by the first weekly cleanup after they are 7 days old, with any usage-limit counters still kept under the deleted account's own identifier, unless another device's limits are counted under it.
- If you redeemed a store-review access code, a redemption record (a hash of the code, your account identifier and the time) is kept to enforce the limit on how many accounts one code can serve. It is deleted by the first weekly cleanup after it is 90 days old.
- Google's device-verification state used to determine whether an Android device has already claimed free access, and Apple's for iPhones that claimed it in earlier test builds.
- Residual provider backups and security logs, and data already received by other services, including Gemini, under the retention terms described in the privacy policy.
The privacy policy explains these retention rules and exceptions.